Privacy Policy

Westgate Las Vegas Resort & Casino

At Westgate Resorts, we recognize that many consumers who visit our websites are concerned about any information they provide us online, and how we maintain and use this information. To address these concerns and to demonstrate our commitment to privacy, we have developed and implemented this Privacy Policy for our domestic (i.e., U.S.) company. As this policy may change from time to time, we encourage you to periodically check it.

What we collect and how we use it:

  • We only collect personally identifiable information that you voluntarily and knowingly provide us;
  • We use the information that you provide us only for the purpose(s) for which you specifically provided it or for specific additional purposes for which we receive your prior consent;
  • We do not share any information you provide us with anyone outside of Westgate Resorts, and its affiliates, except for suppliers who assist us in maintaining and managing the activities on our sites. These suppliers are legally obligated to maintain the confidentiality of any information we provide them, including your information. We may use a technology called “cookies” to enhance your experience on our sites;
  • We employ appropriate security measures to protect the loss, misuse and alteration of any information you provide us; and
  • We provide you with choice and control over the collection and use of any personally identifiable information that you provide us online, and a means for updating, correcting or removing this information.

General

We only collect personally identifiable information on a voluntary basis. We do not require that you provide this information to gain access to our sites, and we do not require you to disclose more information than is reasonably needed to participate in an activity on our sites. We collect personally identifiable information primarily to e-mail updates and news, for entry into promotions and to notify subsequent winners, to send out brochures, etc. via regular mail to subscribers, and to respond to your questions or suggestions. We do not sell any information we gather at our websites to anyone outside of Westgate Resorts, and its affiliates. We do not transfer or disclose any information we gather at our websites to anyone outside of Westgate Resorts, and its affiliates, without your prior consent, except (1) in cases where we believe in good faith that we have a legal obligation to disclose such information, and (2) to certain suppliers that assist Westgate Resorts, and its affiliates, in maintaining and managing the activities on its websites. Please be assured that these suppliers are legally obligated to maintain the confidentiality of this information and do not acquire any rights to use your information for their own benefit. We may share non-identifiable aggregate information about our users (for example, the % of male and female visitors to our sites) with advertisers, business partners, sponsors and other third parties in an effort to customize or enhance the content and advertising on our sites for our users.

We do reserve the right, in connection with the potential sale or transfer of the interests of Westgate Resorts and its subsidiaries and affiliates, to sell or transfer your information (including but not limited to your address, name, age, gender, zip code, state, and country of residency and other information that your provide through other communications) to a third party entity that (1) concentrates its business in a similar practice or service, (2) agrees to be Westgate Resorts successor in interest with regard to the maintenance and protection of the information collected, and (3) agrees to the obligations of this privacy policy.

Cookies

Like many companies, we may use a technology called “cookies” to enhance your experience on our sites. The cookies Westgate Resorts uses do not contain any personally identifiable information and cannot profile your system or collect information from your hard drive. You are not identified by name or e-mail address, just by a unique string of numbers that we assign the first time you come to our site.

Security

We employ appropriate security measures to protect the loss, misuse and alteration of the information under our control. For our Westgate Resorts family of sites, we employ Secure Sockets Layer (SSL) software, which encrypts information you input, as an additional security measure. However, as no online data transmission can be guaranteed to be totally secure, we (like all websites) cannot warrant or guarantee 100% security of any information you transmit to us at our websites.

Links To Other Sites

Neither Westgate Resorts, nor any of its affiliates, shall have any responsibility of any nature whatsoever for other websites linked to this website, or any information contained thereon, none of which has been verified or endorsed by either Westgate Resorts or any of its affiliates.

How To Contact Us

If you have any questions or concerns about our Privacy Policy or your dealings with this website, please contact us.


PRIVACY POLICY FOR LVH - LAS VEGAS HOTEL & CASINO

I. INTRODUCTION

LVH - Las Vegas Hotel & Casino and its owners, operators, subsidiaries, affiliates and assigns (collectively, "LVH") have an unwavering commitment to providing outstanding products and services to visitors to our web sites. This Privacy Policy explains our practices for websites controlled and maintained by LVH.

II. THIS PRIVACY POLICY IS LIMITED TO INFORMATION COLLECTED ON LVH SITES

This Privacy Policy only applies to information LVH collects online through the Sites. Please note that, while reference may be made to information collected offline, this Privacy Policy is not a comprehensive statement of how information collected offline is obtained or used. In addition, you hereby acknowledge that this Privacy Policy is incorporated in the Terms and Conditions of Use that controls your use and access of the Sites.

III. WHY LVH COLLECTS PERSONALLY IDENTIFIABLE INFORMATION

LVH collects information in a variety of different manners for multiple purposes, including: (1) to help us continually improve the services we offer, (2) to improve the utility of the Sites, and (3) to provide you and other interested visitors with information about promotions and other materials through e-mail and other communications that we believe will be beneficial to you. We will not share, sell or transfer personally identifiable information about you to third parties to use for their own marketing efforts except as outlined below or with your approval.

IV. HOW INFORMATION IS COLLECTED BY LVH

A. NON-PERSONALLY IDENTIFIABLE INFORMATION

On a regular basis, the Sites may collect information about you that is not personally identifiable. Some examples of such information may include the type of browser you are using, what sites you came from, what pages of the Sites you visit, how much time is spent on those pages, and the pages from which you exit the Sites. In addition, LVH collects some non-personally identifiable information in the manners described below:

1. COOKIES

In general, when you visit the Sites, you remain anonymous unless you choose to provide information to us. The Sites do use "cookies," i.e., very small text files sent to your computer, which temporarily reside in your computer's hard drive. These cookies enable LVH to help your computer navigate through the Sites more quickly and allow us to better understand how visitors use the Sites. These cookies do not damage or corrupt your computer or computer files.

If you do not wish to receive the benefits of these cookies, you may set your browser to reject them. You should consult the instructions of your particular browser on how to do this. However, please be aware that rejecting the cookies could affect your ability to perform certain transactions on the Sites.

2. THIRD PARTY ADVERTISING

LVH uses a third-party advertising company to serve ads about LVH to other sites on the Internet; these ads contain links to a Site. The advertising company may employ technology that is used to measure the effectiveness of such ads and that allows it to identify visitors to the Sites who viewed a particular ad on another site. This is primarily accomplished through the use of a technology device, commonly referred to as an action tag, which the advertising company places on the Sites as well as the other sites where it places ads to collect anonymous information. The advertising company may use information about your visits to our Sites and other sites on the Internet in order to personalize the advertisements you may see on other sites to offer you goods and services that the advertising company believes may be of interest to you. Unless otherwise notified, the advertising company does not use names, addresses, e-mail addresses or telephone numbers to identify visitors, and does not link online actions to an identifiable person.

Of course, while the advertising company provides some of this non-identifiable information to LVH, LVH does not control how the advertising company collects or uses this information. Our explanation here is based on the information provided to us by the advertising company.

3. E-MAIL AND MOBILE DISCLOSURE

Your personal information may be combined with additional information provided by you at registration or augmented from other data sources in order to provide more relevant campaigns to you. We will never rent your personal information without your consent.

LVH uses a third-party e-mail service provider to deploy both e-mail offers/correspondence and mobile offers/correspondence from the "Sites"; these messages contain links to a Site. The personal information you have provided us with will be used to help make our future marketing efforts more efficient. If at any time you wish to discontinue receiving any messages sent by us, simply follow the unsubscribe or opt-out instructions at the bottom of the message. The offers contained in the messages sent to you by this Site are provided through our E-mail and Mobile Services.

B. PERSONALLY IDENTIFIABLE INFORMATION

LVH does not collect personal information from visitors to the Sites in any non-obvious manner. In order to provide you with more effective and personalized service, LVH does, however, collect personal information such as names, addresses, e-mail addresses, credit card information, and other information in a variety of manners, as described below:

1. RESERVATION PROCESS

Visitors to the Sites have the ability to search for rates and availability at any of our hotels and resorts in the United States without ever providing any personal information. However, once you have decided on an available reservation, you will be asked to provide personal information. This will include your name, address, and other contact information, as well a credit card number, billing address, and the card's expiration date. The credit card number will be used solely to secure your reservation as detailed in the reservation process. LVH will create a private account for you based on the information you have provided as part of the reservation process; this account will enable you to access and/or modify your travel plans online and is designed to make your experience with the Sites both more personal and efficient. [To link to your Personal Profile - Guest Services Page, you must log into the E-mail Offers sign in on any LVH site.] LVH will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that LVH may only use this information for limited purposes, LVH will use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you.

LVH takes reasonable steps to ensure that the Reservations page on each Site is secure. For more information about our secure certificates, please click on the "Thawte" seal located on each Reservations page. For more information about our current security methods, please see the Security section below.

Your credit card number will be verified using a checking sequence; we may authorize payment(s) at this time that is consistent with payment process for each site. Once your reservation is confirmed, the LVH resort you have chosen will receive all the information you have submitted. The transfer of information takes place in the same fashion as if you called directly or made your reservation through a travel agent. Shortly after, you will receive an e-mail confirmation. That information is then used to create a user log in for you on our Site database.

LVH will never share any of your personally identifiable data with any party not affiliated with LVH without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How LVH Uses Personal Information]

2. PERSONAL PROFILE - GUEST SERVICES PAGE

LVH will create a private account for you based on the information you have provided as part of the reservation or purchase process.   

3. SPECIAL PROMOTIONS AND CONTESTS

Occasionally, LVH requests visitors of the Sites to provide their e-mail address in order to provide them with information about, for example, promotions and special offers, or to participate in a contest or sweepstakes. LVH will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that LVH may only use this information for limited purposes, LVH will use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you. Unless you indicate at the time that you provide this information that it may only be used for limited purposes, LVH will place this information into its database that may contain information we have collected about you via the Sites as well as offline and use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you.

LVH will never share any of your personally identifiable data with any party not affiliated with LVH without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How LVH Uses Personal Information]

4. PURCHASE INFORMATION

When you purchase an item through our Sites such as at our online store, we will ask for your name, the type of credit card you intend to use, your credit card number, your billing address for the card, and the card's expiration date. This information is necessary in order for us to bill you for your purchase. If your billing address differs from your shipping address, or if you intend to send your purchase to a third party, we will ask you for additional name and address information in order to fulfill your request. As described above, LVH will create a private account for you based on the information you have provided; this account is designed to make your future visits to the Sites even more personal and efficient.

LVH will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that LVH may only use this information for limited purposes, LVH will use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you.

LVH will never share any of your personally identifiable data with any party not affiliated with LVH without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How LVH Uses Personal Information

5. OTHER ONLINE SOURCES

LVH may also collect personally identifiable information about you from other online sources including, without limitation, e-mail inquiries sent by you to LVH, your response to special offers and promotions periodically offered through the Sites, and information you provide through other special features appearing on the Sites currently or in the future. LVH will use the information you provide to process your request and/or research your query. In addition, LVH may also use the information you provide in the manners described herein.

LVH will also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that LVH may only use this information for limited purposes, LVH will use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you.

LVH will never share any of your personally identifiable data with any party not affiliated with LVH without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How LVH Uses Personal Information

V. HOW LVH USES PERSONAL INFORMATION

A. LVH SHARES THIS INFORMATION WITH ITS SUBSIDIARIES AND AFFILIATES

Unless you have specifically limited how LVH may use your personally identifiable information, LVH will place that information into its database that may contain information we have collected about you via the Sites as well as offline and use it to send you future e-mails and correspondence about promotions, special events and/or other items we believe may be of interest to you. The information in this database is available to designated persons at LVH and its subsidiaries and affiliates including those that operate any of the related hotel and resorts.

LVH treats the information you provide as confidential information and takes reasonable measures to ensure that it is only available to designated personnel for use in connection with LVH business. LVH may use third parties to assist it with fulfilling your requests, completing your reservation, forwarding you material, or similar functions. These third parties are under a contractual obligation to not use this information except for these limited purposes. Except for these exceptions, or in the event that LVH sells an entire line of business relating to a particular web site, or in the event of a "special circumstance," [See Sale of Assets and Special Circumstances] LVH will not sell, share or transfer your personal information to any entity outside of the owners, operators, affiliates subsidiaries and assigns.

B. LVH MAY COMBINE ONLINE INFORMATION WITH OTHER INFORMATION COLLECTED ABOUT VISITORS TO ITS SITES

In addition to the above, LVH will combine the personal information it collects online with information it collects through offline methods, including but not limited to surveys, guest comments, and market research. You may opt out of receiving e-mail correspondence by logging into the E-mail Offers on related sites.

C. OPT-OUT CHOICES

LVH provides you with the ability to control how we use your personally identifiable information. Since LVH does not sell or rent its customers' data to third parties, you need not opt-out in order to avoid receiving e-mails that do not relate to LVH properties and services. If you do not wish to receive this information, you may elect to limit our use of your information in one of two ways. First, you may elect not to receive communications from LVH about offers or promotions we think may be of interest to you. Second, you may elect not to allow us to combine information collected about you online with our offline database. You may exercise your opt-out options at any time by logging into your guest services account through the E-mail Offers sign in on any LVH site. Please allow up to six weeks for your new preferences to take effect. LVH reserves the right to limit participation in certain sweepstakes, contests, or other promotions to visitors who do not elect to use their opt-out rights.

VI. ACCESSING YOUR GUEST SERVICES PROFILE

As noted above, you always have the ability to review and update your personal profile, including the personally identifiable information you provide as well as opt-out from receiving e-mail correspondence from LVH properties. Simply log in to your Guest Services account through the E-mail Offers sign in on any LVH site, click the "Update Profile" link, and make the modifications you desire.

VII. SECURITY

LVH regularly reviews the security of the Sites. Although the confidentiality of any communication or material transmitted to and from LVH via the Internet or e-mail cannot be absolutely guaranteed, LVH endeavors to create secure and reliable Sites for its visitors. LVH has invested, and will continue to invest, in high quality security in terms of access to information, data quality, and physical security of servers where information is stored. LVH implements a variety of security measures, including encryption and other measures against hacking or unauthorized access to protect confidential information such as credit card numbers, names, addresses, e-mail addresses, and any other personal information you may provide during your visit to the Sites from loss, misuse, interception and hacking. In addition, the information you provide is available only to qualified, designated persons at LVH, including those that operate any of the LVH hotel and resorts, who are under an obligation to maintain the confidentiality of your personal information in a manner consistent with this Privacy Policy.

Nevertheless, when disclosing any personal information, you should remain mindful that, as with all e-mail sent via the Internet, your information may be intercepted without our consent by unscrupulous members of the public and, consequently, can be collected and used by others without your consent. In addition, third party web sites that are accessed through links on the Sites have separate privacy policies and security measures, and LVH is not responsible or liable for the practices, policies or security measures implemented on these third party web sites.

You hereby acknowledge that LVH is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

VIII. LINKS

As noted above, the Sites may contain links to other web sites. LVH is not responsible for the privacy practices or the content of such web sites, and you are encouraged to view the privacy policies of these other sites as soon as you enter them.

IX. SPECIAL CIRCUMSTANCES

LVH reserves the right to disclose the personal information of the users of the Sites for any law enforcement purpose at the request of any law enforcement body or in response to a subpoena or as otherwise required by any court or administrative agency. We may also share such information at our discretion if it appears that your actions on the Sites are in violation of the Terms and Conditions of Use, and that disclosure of this information will assist in efforts to enforce the Terms and Conditions of Use or will assist LVH in connection with any legal proceeding between you and LVH. A link to the Terms and Conditions can be found in the footer of any LVH sites. LVH may also provide email addresses to third parties for suppression purposes. Suppression ensures that consumers who have unsubscribed or requested that they not receive e-mail from LVH also will not receive a LVH exclusive email via a 3rd party's email marketing.

X. SALE OF ASSETS

Nothing in this Privacy Policy is intended to interfere with the ability of LVH to transfer all or part of its business and/or assets (including the Sites) to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. LVH specifically reserves the right to transfer personally identifiable information collected from its Sites to the buyer of that portion of its business relating to that information.

XI. CHANGES TO THIS POLICY

LVH may change the features and/or content found on the Sites. Consequently, this Privacy Policy may change to reflect any new features and/or content. You should periodically revisit our Privacy Policy to be sure that you are familiar with our current policy. Your use and/or continued use of the Sites (following any modifications to this Privacy Policy) will be conclusively deemed acceptance of the terms of this Privacy Policy and any changes thereto.

XII. COLLECTION OF PERSONAL DATA FROM CHILDREN

LVH does not knowingly or intentionally collect any personally identifiable information from, or market to individuals under the age of 21. If you know of a child who has provided us with personally identifiable information, please contact us immediately so that we may identify the information that needs to be removed from our database. No information collected through the Sites from users self-identified as children will knowingly be used for any marketing or promotional purposes whatsoever, either inside or outside LVH.

XIII. COMPLAINTS AND CONTACTING LVH ABOUT THE SITES

If you believe that LVH has not adhered to this policy, please send the details to:

LVH - Las Vegas Hotel & Casino

Attention: VP of Marketing & Advertising

Address: 3000 Paradise Rd. Las Vegas, Nevada 89109          

LVH will investigate all such incidents and provide you with a written response via e-mail once the investigation is complete. You may also use this contact information to direct questions or comments about this Privacy Policy, the Sites, or related matters.