Frequently Asked Questions

Learn About LVH - Las Vegas Hotel & Casino

Refer to our frequently asked questions to learn more about the world-famous LVH. From business amenities to onsite venues and check-in or check-out times, this page offers a handful of advice for new guests and returning visitors. Please refer to the questions and answers below to learn more about the Las Vegas NV LVH.

Q. Does LVH - Las Vegas Hotel & Casino charge a daily resort fee?

A. Yes. A mandatory $18 resort fee (plus tax) per day will be charged upon check-in to all guests. The resort fee will include the following hotel services: wireless Internet access for one device (excludes convention area), cardio room access for up to two adults, use of in-room safe, and local and toll-free domestic (800) calls.

Q. Does LVH - Las Vegas Hotel & Casino offer an on-site Business Center?

A. Yes. View a complete listing of the services our Business Center provides.

Q. What views does LVH - Las Vegas Hotel & Casino offer?

A. A top choice among Las Vegas NV hotels with unparalleled views, LVH offers views of the Las Vegas Strip, mountains and the Las Vegas Country Club golf course.

Q. Is there a golf course close to LVH - Las Vegas Hotel & Casino?

A. Yes. The Las Vegas Country Club golf course is directly across the street from the property. It is a private golf course and to gain entry you must either be a member, a hotel guest and reserve tee times through our VIP Lounge, or book our Las Vegas Hotel & Casino Golf Package for your stay.

Q. How many guests do you allow per room?

A. Las Vegas NV hotel policy allows a maximum of four guests per room. There is an additional charge of $35.00 per person per night for the third and fourth guest in one room.

Q. Does LVH - Las Vegas Hotel & Casino allow pets?

A. No. Pets are not allowed on the LVH property, with the exception of assistance animals (those needed to assist the physically challenged). If you need information on boarding kennels, please contact our Hotel Operator at (702) 732-5111.

Q. What time is check-in and check-out?

A. You may check-in anytime after you arrive at LVH - Las Vegas Hotel & Casino. Your room will be available after 3:00pm. You may store your luggage with our Bell Desk, at no charge, until that time. Check-out is 12:00 noon. Extended check-out is an option, for an additional charge, and is based on availability. We are unable to determine the availability of a late check-out prior to the date of departure.

Q. How can I receive the latest news, special offers, and entertainment updates from LVH - Las Vegas Hotel & Casino?

A. Join the LVH Email & Mobile Club and stay in the know! Click here to sign up.

Q. Can I join your casino Player’s Club prior to my arrival at LVH - Las Vegas Hotel & Casino?

A. Yes, and membership is always FREE. You can sign up online or when booking your trip through Casino Reservations, a player's club card will be created for you over the phone.

Q. Can I pre-arrange to have flowers or a gift sent to a guest prior to their arrival?

A. Yes. Please contact our Hotel Operator at (702) 732-5111 and ask for Room Service.

Q. How can I get in contact with a guest staying at LVH - Las Vegas Hotel & Casino?

A. A guest staying at LVH - Las Vegas Hotel & Casino can be contacted through any of the following methods:

To contact a guest by phone, please call our Hotel Operator at (702) 732-5111. Via fax, (702) 732-5778. Faxes will be charged $2 per page, payable by the guest.

To mail a package, please address it in the following manner:

Attn: (Name), Guest
11th Hour Business Center
3000 Paradise Rd
Las Vegas, NV 89109
Phone # of Guest                                      
Handling & storage fees apply to all inbound packages, payable by the guest.

The guest will be notified via room message for both faxes and incoming packages.

Click here for more information on services at the Business Center.

Q. How can I obtain a copy of my bill from a previous visit? Who should I contact regarding a discrepancy on my bill?

A. To obtain this information and you have already checked-out of the hotel, please contact our Accounting Department at (702) 732-5571 or (800) 897-4881 between 8:00am – 4:00pm PST Monday – Friday. If you are still checked-in the hotel, please contact our Front Desk at (702) 732-5840 24 hours a day.

Q. Can I receive a rate and availability quote, or make a change to an existing reservation via email?

A. Yes. Reservation changes, along with a rate and availability quote, can be given via email. For information or assistance, please email LVH - Las Vegas Hotel & Casino Call Center at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Please allow for a 48 hour (2 business days) response time.

Q. Does LVH - Las Vegas Hotel & Casino offer free parking for hotel guests?

A. Yes. For your convenience, we offer free uncovered self-parking and covered parking in our North Tower parking garage, as well as free uncovered self-parking in our SUPERBOOK® parking lot. We also offer Valet Parking at our Main Hotel entrance.

Q. How much does it cost to ride the Las Vegas Monorail?

A. Visit http://lvmonorail.com/ for current fares, hours of operation and station information.

Q. How close is LVH - Las Vegas Hotel & Casino to the Strip, Las Vegas Monorail and the Las Vegas Convention Center?

A. LVH - Las Vegas Hotel & Casino is just a few blocks from the Las Vegas Strip. We are also the last stop along the Las Vegas Monorail, which offers transportation to and from the Strip. The Las Vegas Convention Center is conveniently located right next door to LVH - Las Vegas Hotel & Casino.

Q. How do I get from the airport to LVH - Las Vegas Hotel & Casino?

A. There are various methods to get to LVH - Las Vegas Hotel & Casino:
1. Cab
2. Rent a car (Avis, Thrifty, Hertz, Enterprise, Budget, Dollar, Alamo, etc.)
3. Bell Transportation (Shuttle & limo services are available from 9:00am – 11:00pm)

Q. Do you supply a complimentary shuttle bus to and from the airport for people who stay at LVH?

A. LVH - Las Vegas Hotel & Casino does not provide shuttle service however, Bell Transportation provides a shuttle at the airport for a fee of $7 per person, depending on day and time.

Q. Is there a price list of amenities that your Spa offers?

A. Yes. For information click here, or contact The Spa Receptionist at (800) 880-3703 or (702) 732-5648.

Q. Does your hotel provide wheelchairs or offer room accommodations for the physically challenged?

A. Yes. LVH - Las Vegas Hotel & Casino has wheelchairs available for hotel guests upon arrival. Wheelchairs are free of charge and cannot be taken off property. We also offer Las Vegas NV hotel room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Recreational scooters are also available to hotel guests and may be rented through our Front Desk. Please contact Room Reservations at (800) 732-7117 for more information.

Q. Does your hotel offer a workout facility?

A. Yes. We have an on-site cardio room that is available to guests daily as a resort fee amenity and a fitness center.